Privacy Policy | Mercia Blinds

Last updated: 14 May 2026

Mercia Blinds ("we", "us", or "our") operates the website https://www.merciablinds.com/. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of personal information:

- names
- email addresses
- phone numbers
- physical addresses
- usage data and analytics information (pages visited, time spent, browser type, device information, IP address)

How We Use Your Information

We use the information we collect for the following purposes:

- To provide and maintain our services.
- To communicate with you, including responding to enquiries.
- To improve our website and user experience.
- To send marketing communications (only with your consent).
- To comply with legal obligations.
- To detect and prevent fraud or abuse.

Legal Basis for Processing

We process your personal data on the following legal bases:

- Consent — where you have given clear consent for us to process your data.
- Contract — where processing is necessary to perform a contract with you.
- Legitimate interests — where processing is necessary for our legitimate business interests.
- Legal obligation — where we are required by law to process your data.

Third-Party Services

We use the following third-party services that may collect and process your data:

- Google Analytics — used for website traffic analysis and reporting. View their privacy policy.
- Hubspot — used for email marketing and newsletters. View their privacy policy.
- Meta (Facebook) — used for advertising and analytics. View their privacy policy.
- Google Ads — used for advertising and remarketing. View their privacy policy.

These services have their own privacy policies, and we encourage you to review them.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When your data is no longer needed, we will securely delete or anonymise it.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us, and we will promptly delete it.

Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018, you have the following rights:

Right of access — request a copy of your personal data.
Right to rectification — request correction of inaccurate data.
Right to erasure — request deletion of your personal data.
Right to restrict processing — request limitation of how we use your data.
Right to data portability — receive your data in a structured, machine-readable format.
Right to object — object to the processing of your personal data.
Right to withdraw consent — withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at Info@merciablinds.com. We will respond to your request within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) or your local supervisory authority.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have any questions about this privacy policy or how we handle your data, please contact us:

Email: Info@merciablinds.com
Website: https://www.merciablinds.com/